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Shipping & Returns
Shipping Policy
Please understand that I am not responsible for any kind of shipping delay. I time and plan the creation of your custom piece so that it arrives in time for your event. Once the item leaves my hands, it's very difficult to intervene if the shipping company has delays on their end. Reasons why shipments sometimes get delayed are because of busy seasons, weather, holidays etc.
Return & Exchange Policy
*No Returns or Exchanges Accepted*
I absolutely LOVED creating your one of a kind design. Due to the 100% personalized and custom nature of the item, I do not accept exchanges or returns. If there is an issue with the order, please kindly reach out to me via e-mail at paintedbycolleen@gmail.com . I am always willing to work with you and try to troubleshoot concerns!
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